At OUTEYOYO, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we are here to help.

• Items must be returned within 30 days of the delivery date.
• Items must be in their original condition, unused, and in their original packaging.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

• Gift cards
• Personalized or custom-made items
• Items damaged due to customer misuse or negligence

• Contact our customer service team at outeyoyo@outlook.com to initiate a return.
• Provide your order number and the reason for the return.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

If you need to exchange an item for a different size or color, please contact our customer service team at outeyoyo@outlook.com.
We will guide you through the exchange process and ensure you receive the correct item.

If you receive a damaged or defective item, please contact us immediately at outeyoyo@outlook.com with photos of the damage or defect.
We will arrange for a replacement or refund as quickly as possible.

For any questions or concerns regarding our return policy, please contact our customer service team at outeyoyo@outlook.com.
We value your business and thank you for shopping with OUTEYOYO.